Brixton Reviews

Awful....you can't even call what they do customer service as there is zero service. No answer to calls or emails. 5 days after order and no contact whatsoever. I'm resorting to cancelling the charge with my credit card provider since the fine folks at Brixton are too busy doing who knows what.

Y’all fools tripping took 2 months to get the hat, and I been waiting on a refund since May 10 change your name to #jokeston or scamston ! These reviews sound about right to me

Terrible experience! What you see on there website is not what you get. I waited a month to get my hat and it came with a cheap string for the chin strap when it clearly shows a leather one on there website. That’s the main feature when purchasing that style hat. When I reached out they said that’s the string it comes with they haven’t changed the picture from there website. They are definitely cutting costs and killing the brand. A shoelace is essentially attached to a hat. Don’t purchase a hat from Brixton it’s not worth the time or money. Much better brands.

If I could rate less than one star I would. I never received any order confirmation, reached out and one email from a rep said it was in processing for shipment. Zero updates and it’s been over 2 weeks. Absolute trash customer support. Calling this company is a joke, a two minute wait time for a rep but as soon as 2 minutes passes you are told to leave a voicemail. Which I’ve done. Sad, used to love this brand.

Brixton relies upon Zendesk for its CS platform which is pretty much like no customer service whatsoever until you have actually have placed an order and then it still relies upon bots to provide "assistance". This means never actually being able to reach a real, live human being, at least in my experience. Don't know how Brixton stays in business. My advice: Avoid like the plague ... or COVID ...

I tried to purchase a flat cap, which was suddenly cancelled, and refunded, stating I had cancelled, which I hadn’t.
I tried to speak to them via their customer email address, and was ignored, over six (6) emails. Terrible company. Avoid them.

When it comes to fulfillment and customer service the good people at Brixton have a lot to learn before they can walk with the big boys of retail. I ordered 2 Brood Snap caps, a Brown and Black to go with various outfits. So they charge my card the total for both caps. Then I get an email stating they only have the Brown one and that the excess I paid will be reimbursed in about 7 days (really!) What a crock!). The Black one was out of stock! I attempted over three days to contact their customer service line to see if I could find out when they would be expecting more so I could reorder the Black one (remember - out of stock). No reply to phone line or email. I then located a Black one on Ebay for a lower price (Brand New With Tags) and ordered it anticipating the Brown one from Brixton. So a few days later I get a notification my order from Brixton has arrived. I got a Black one! What happened to the Brown one they were supposed to ship? Hell knows! In light of the bungling of my order and no response whatsoever from Brixton I have decided to write them off as a total waste of time, money and effort. I'll have to order another Brown cap (hopefully not from them!) and never do any online business with them! Sorry Brixton you had your chance.

Just received my fedora felt hat!! I LOVE LOVE LOVE it!!! Just what I’ve been wanting for years! Been through numerous western hats cowboy and others, and THIS IS IT!!! Just a tad to large but added foam rubber sizing tape under brim material, now it’s PERFECT!! It’s my “all-around” hat now!!

Terrible customer service, lengthy delays in processing.
Bought two hats with the boxing day promo of 30% off. They only shipped one and didn't honor the 30% discount! They ended up charging me full price. The second hat that didn't ship is still readily available on their website stating a few left. No offering as to why the second hat didn't ship and nil reply as of yet with respect to the error.
Like the other reviews if you're going to shop brixton go to a physical store.
In fairness to brixton, I'm still awaiting their reply!!

Ordered a gorgeous hat. Came packaged very well and super fast. Will be ordering from them again. I received my item 4 days after ordering.

By far the worst customer support I have ever encountered.
Wrote them an email about the size of a hat. Took them a week to answer. This answer contained a macro (means they only took like 5 seconds to answer my question), which did not even answer my question in the slightest.
I recommend you to not order at them, but to go to a local store selling these hats instead.
Imagine the support you'll be getting whenever you want to return something. By the time you receive a reply from them, your 14-day return policy will most likely already be over.
Cannot review the products, since I haven't ordered yet, due to the fact I had to wait a week for an answer.
Avoid whenever possible.

Customer beware. My return of almost $200 was never processed with no explanation from Customer Support. Their items are cute, but not worth the potential struggle. Unfortunately I will not be buying from this brand again.